Last Updated: January 2025
We know privacy matters. Here's how we handle your information when you work with us on mobile app support and updates.
Ponderlighta operates from The Barn Wixenford Farm, Colesdown Hill, Plymouth PL9 8AA, United Kingdom. We provide mobile app support and update services to clients across various sectors.
When we say "we," "us," or "our," we're talking about Ponderlighta. When we say "you" or "your," we mean you — the person or organisation using our services.
The information we gather depends on how you interact with us. Most of it comes directly from you when you reach out or sign up for our services.
We don't collect information we don't need. If we're asking for something, it's because it helps us provide better service or keep things running smoothly.
Your information serves specific purposes. We're not interested in using it for anything beyond what makes sense for our working relationship.
Most importantly, we use your information to actually do the work you've hired us for. That means managing your app updates, providing technical support, and communicating about your projects.
Sometimes we're required to keep or share information for legal reasons. We comply with UK data protection laws and any other applicable regulations.
Under UK data protection law, we need a valid reason to process your personal information. Here's what applies to us:
| Purpose | Legal Basis |
|---|---|
| Providing our services | Contract performance |
| Responding to enquiries | Legitimate interests |
| Marketing communications | Consent (you can opt out) |
| Legal compliance | Legal obligation |
We don't sell your data. Never have, never will. But running a business means working with other companies sometimes.
We use third-party tools to help run our business — things like payment processors, hosting providers, and communication platforms. These companies can only use your information to provide services to us, not for their own purposes.
If we're legally required to share information (like in response to a valid court order), we will. We'd also share information if necessary to protect our rights or someone's safety.
Any company we work with has to meet our standards for data protection. We don't hand over information casually.
UK data protection law gives you several rights over your personal information. These aren't just theoretical — you can actually use them.
You can ask us what personal information we hold about you. We'll provide a copy within one month, usually at no charge.
If we've got something wrong, let us know and we'll fix it.
In certain circumstances, you can ask us to delete your information. This isn't always possible (we might need to keep it for legal reasons), but we'll delete what we can.
You can object to how we're using your information, particularly for marketing purposes. We'll stop unless we have compelling legitimate grounds to continue.
You can ask for a copy of your information in a commonly used format that you can transfer to another service.
Where we're relying on your consent, you can withdraw it at any time. This won't affect anything we've already done with your consent, but we'll stop going forward.
To exercise any of these rights, email us at support@ponderlighta.com. We'll respond within one month.
Security isn't just a checkbox for us. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
No system is completely secure, though. If we experience a data breach that affects you, we'll let you know promptly and tell you what we're doing about it.
We don't keep information longer than necessary. But "necessary" depends on the type of information and why we have it.
While we're working together, we keep the information needed to provide our services and manage the relationship.
Once our working relationship ends, we typically keep basic information for six years to meet UK tax and accounting requirements. Technical project details might be kept longer if needed for warranty purposes.
If you've opted into marketing communications, we keep your contact details until you opt out or the information becomes obviously outdated.
You can always request earlier deletion by contacting us, though we might need to keep some information for legal reasons.
We're based in the UK, and we try to keep data within the UK where practical. However, some of our service providers operate in other countries.
When we transfer information outside the UK, we make sure appropriate safeguards are in place. This might include standard contractual clauses approved by UK authorities or working only with countries that have adequate data protection laws.
If you want specific details about where your information goes, just ask.
Our website uses a few cookies — small files stored on your device that help the site work properly.
These are necessary for basic website functionality. They don't track you across the internet.
We use basic analytics to understand how people use our site. This helps us improve things. You can disable these through your browser settings.
We don't use advertising cookies or sell your browsing data to third parties.
Our services aren't directed at children under 16, and we don't knowingly collect information from them. If you're under 16, please don't provide us with personal information.
If we discover we've collected information from a child under 16, we'll delete it promptly.
We might update this policy occasionally to reflect changes in our practices or legal requirements. When we do, we'll update the date at the top.
For significant changes, we'll notify active clients directly by email. Otherwise, the updated version will be posted here on our website.
It's worth checking back periodically, especially if you're a regular client.
If you're not happy with how we've handled your personal information, please tell us first. We'd rather sort things out directly than have you go elsewhere.
Contact us at support@ponderlighta.com and we'll look into your concern properly.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection authority. You can reach them at ico.org.uk or by calling 0303 123 1113.
If something in this policy isn't clear, or you have specific questions about how we handle your information, we're happy to talk.