Cookie Policy
Last Updated: March 2025
We use tracking technologies on ponderlighta.com to help our site work properly and improve your experience. This policy explains what we use, why we use it, and how you can manage your preferences. We're pretty straightforward about this stuff because transparency matters.
What Are Cookies Anyway?
Cookies are small text files that get stored on your device when you visit websites. Think of them as little notes that help websites remember things about your visit – like your language preference or what you had in your cart.
They can't access other data on your computer or carry viruses. Most are harmless helpers that make websites work better. Some stick around for years, others disappear when you close your browser.
How We Use Tracking Technologies
We're not doing anything sneaky here. Our tracking helps us understand how people use our mobile app support services, which pages actually help, and where things might be confusing. We also use it to remember your preferences so you don't have to reset everything each visit.
Essential Cookies
These keep the site running. Without them, basic functions break. They handle things like security, load balancing, and making sure forms work properly. We need these, and they're not optional – but they don't track your browsing across other sites.
Functional Cookies
These remember your choices so we can personalise things a bit. Language preferences, region settings, that sort of thing. They make your experience smoother but aren't strictly necessary. You can turn these off if you want a more generic experience.
Analytics Cookies
We use these to see what's working and what's not. They tell us which pages get visited most, how long people spend reading our app update guides, and where folks tend to leave. All anonymised data. It helps us write better content and fix confusing bits.
Marketing Cookies
These track whether you've seen our content before and help us show relevant information about our services. We're a small operation focused on mobile app support in Plymouth, so we're not running massive ad campaigns – just trying to reach people who actually need app maintenance help.
What Gets Tracked
Here's what we actually collect through tracking technologies:
- Pages you visit on our site and how long you spend there
- Which device and browser you're using (helps with compatibility testing)
- Where you came from before landing on our site
- Your general location (city level, not your exact address)
- Whether you've visited before or if this is your first time
- Which bits of content you interact with most
- Form submissions and contact requests you make
We don't collect passwords, payment details, or personal identification through cookies. That stuff gets handled separately through secure systems.
Managing Your Cookie Preferences
You're in control here. Every modern browser lets you manage cookies, and it's usually pretty straightforward once you know where to look.
You can block all cookies, accept only certain types, or delete existing ones. Just know that blocking essential cookies will break some site functions. Analytics and marketing cookies? Those you can turn off without causing problems.
Chrome
Settings → Privacy and security → Cookies and other site data. You'll find detailed controls there for different cookie types.
Firefox
Options → Privacy & Security → Cookies and Site Data. Firefox gives you granular control over tracking.
Safari
Preferences → Privacy → Manage Website Data. Safari's pretty aggressive about blocking third-party tracking by default.
Edge
Settings → Cookies and site permissions → Manage and delete cookies. Similar controls to Chrome since they share the same foundation.
How Long We Keep Cookie Data
Different cookies have different lifespans based on what they do:
Session cookies: These vanish when you close your browser. They're temporary helpers for that specific visit.
Persistent cookies: These can last anywhere from a few days to two years, depending on their purpose. Analytics cookies typically last 12-24 months. Marketing cookies might persist for up to two years.
Your control: You can clear all cookies anytime through your browser settings, regardless of their set expiry date. This resets everything.
Third-Party Cookies
We work with a few external services that might place their own cookies when you visit our site. These include analytics providers and occasionally marketing platforms.
We only partner with services that align with UK data protection standards. They have their own privacy policies explaining how they handle data – we can't control their cookies directly, but we chose them because they're trustworthy.
If you're blocking third-party cookies through your browser, most of these won't work anyway, which is totally fine.
Updates to This Policy
We'll update this policy when we change how we use tracking technologies or when regulations shift. The last updated date at the top tells you when we made the most recent changes.
Big changes? We'll let you know through a notice on our site. Small clarifications might just appear here without fanfare.
Questions About Cookies?
If something's unclear or you want to know more about how we use tracking on ponderlighta.com, just get in touch. We're happy to explain.
Email: support@ponderlighta.com
Phone: +44 7884 470910
The Barn Wixenford Farm, Colesdown Hill
Plymouth PL9 8AA, United Kingdom